The University at Buffalo seeks to hire an Associate Director of the Center for Excellence in Writing (CEW). The Associate Director CEW, possessing advanced disciplinary knowledge related to writing and writing instruction, will play a critical role in fostering academic excellence and student success at the undergraduate and graduate level. Reporting to the Director, the Associate Director will provide positive and informed leadership over the day-to-day management of CEW operations at the Center’s two main locations on the North Campus including supervision of student employees serving as writing consultants/tutors and reception staff. The Associate Director is also responsible for staff professional development, marketing, outreach, communications and special projects.
Key Accountabilities and Responsibilities
Site and Staff Supervision:
- Hire, supervise, and train staff including ~50-75 undergraduate and graduate student employees who serve as writing consultants/tutors. Provide coaching and mentoring and oversee staff professional development, in line with research based best practices in the fields of Composition & Rhetoric, Writing Center Theory and Practice, and/or TESOL to ensure provision of quality service.
- Create writing consultant/tutoring schedules in the WCOnline system each semester and monitor the schedule to assure appropriate matches between tutors and student, faculty or staff writers. Monitor client reports. Make adjustments as necessary based upon consultant schedules and call-outs. Oversee scheduling of tutoring sessions to ensure timely provision of services, smooth traffic, enforcement of appropriate limits, and to ensure appropriate staffing levels to meet demand.
Outreach, Marketing and Communications:
- Oversee marketing and communications for the Center. Liaison with IT to ensure website is current and perform basic text updates. Design and create marketing and communication materials for the Center and serve as liaison regarding Center branding. Develop and conduct outreach activities including workshops and presentations.
The Center for Excellence in Writing’s mission is to support all UB writers – undergraduate, graduate, faculty and staff primarily through one to one interactions with peer consultants. The Center is a developmental space where writers can receive support at their precise points of need. The Center also creates special programs based upon arising needs of various writing communities and collaborates with other units to enhance writing instruction and writer development across campus.
Working at UB comes with benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal and academic pursuit – all in an effort to support your work-life effectiveness. Visit our benefits website to learn about our benefit packages.
University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.
Master’s degree in English, Linguistics or a related field with one year experience working in a writing center and/or experience teaching writing in a higher education setting with competencies in the following areas:
- High-level problem solving skills and creative ideas.
- Knowledge of pedagogical and writing instruction theory.
- A coherent and positive leadership philosophy.
- Skill or aptitude with digital technology and multimodal composing.
- Exceptional organizational and time management skills with high attention to detail.
- Ability to work independently utilizing good judgement.
- Exceptional customer service with the ability to work as part of team committed to serving diverse constituents, ensuring our efforts reflect, support and enhance diversity, equity and inclusion.
- MA or PhD with a Composition and Rhetoric or TESOL emphasis.
- Experience working in a writing center in a leadership capacity.
- Experience supervising staff.
- Experience working with international or non-Native English speaking students